At Sahiba Fashion, we want you to be happy with your purchase. We carefully inspect and pack every order before dispatch. Please read our Returns & Exchange Policy carefully before requesting a return or exchange.
1. Return & Exchange Eligibility
We accept returns or exchanges in the following situations:
- The wrong product was delivered.
- The product was received damaged or defective.
- The product received is significantly different from the product ordered.
All return or exchange requests are subject to our verification and quality-check process.
For reasons other than the above, returns or exchanges may not be accepted.
2. Return Window
- Return or exchange requests must be raised within 7 days of delivery.
- Requests made after 7 days may not be accepted.
- Customers must contact us through our official email address to initiate a return or exchange.
- Please provide your order number, reason for return, and clear photographs/videos of the product and packaging where applicable.
- Our team will review the request and provide further instructions.
Email: info@sahibafashion.com
3. Conditions for Returns & Exchanges
To be eligible for a return or exchange, the product must:
- Be unused and unworn.
- Be in its original condition.
- Not have been altered, repaired, washed, damaged, or tampered with.
- Be returned with the original packaging and accessories, where applicable.
- Include all items originally supplied with the order.
Products showing signs of use, damage, alteration, or improper handling may not be accepted.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Please contact us within 7 days of delivery.
- Send us your order number along with clear photographs/videos showing the product, damage or issue, and outer packaging.
- Our team will review the issue and, where applicable, arrange a replacement or other appropriate resolution.
- If reverse pickup is available for your location, we may arrange a pickup at no additional cost.
- If reverse pickup is not available, we may request you to self-ship the product using a reliable courier service.
Please do not dispose of the product or packaging until your return request has been reviewed and resolved.
5. Return Shipping
For Incorrect or Damaged Products
Where the return is approved because Sahiba Fashion delivered an incorrect or damaged product, we may arrange reverse pickup at no additional cost, subject to courier availability.
If reverse pickup is unavailable or unsuccessful, we may provide instructions for self-shipping the product.
For Customer-Requested Returns
If a return is approved for a reason other than an incorrect or damaged product, the customer may be responsible for the return shipping charges.
Customers should use a reliable courier service and ensure that the product is securely packed to prevent damage during transit.
Sahiba Fashion will not be responsible for damage caused due to inadequate packaging during customer-arranged return shipping.
6. Exchanges
Exchanges are subject to product availability.
If the requested replacement product is unavailable, Sahiba Fashion may offer an alternative resolution, such as a refund or store credit, where applicable.
Replacement products will be dispatched only after the returned product has been received and successfully passed our quality-check process.
7. Refund Process
For an approved return, the applicable refund will be processed after the returned product is received and passes our quality inspection.
For eligible prepaid orders, refunds may be credited to the original payment method used for the purchase.
Depending on the payment gateway or banking institution, the time taken for the refund to reflect in your account may vary.
For Cash on Delivery (COD) orders, any eligible refund may be provided through an appropriate refund method or store credit, subject to our applicable policy and verification.
8. Store Credit
Where store credit is offered or selected, the credit may be issued as a voucher or other digital credit that can be used toward a future purchase on the Sahiba Fashion website.
The applicable validity period and terms will be communicated at the time the store credit is issued.
9. Non-Returnable Items
The following items may not be eligible for return or exchange:
- Products returned after the applicable 7-day return window.
- Products that have been worn or used.
- Products that have been altered, repaired, damaged, or tampered with after delivery.
- Products returned without their original packaging where the packaging is required for the return.
- Products damaged due to improper handling, storage, or use by the customer.
- Products purchased as part of a final-sale or non-returnable promotion, where clearly stated on the product or offer page.
- Gift cards or other non-physical items, where applicable.
- Products that fail our quality inspection because of customer-caused damage or signs of use.
10. Quality Check Process
All returned products are subject to a quality inspection.
Our team will verify:
- Whether the returned product matches the original order.
- Whether the product is unused and in acceptable condition.
- Whether the product has been damaged, altered, or tampered with.
- Whether the original packaging and applicable accessories have been returned.
A refund or exchange will be processed only after the product passes the applicable quality check.
If the returned product is different from the original product, shows signs of use, or has been damaged after delivery due to customer handling, the return or exchange may be rejected.
11. Return Packaging
Customers who are required to self-ship a return must ensure that the product is securely packaged.
We recommend:
- Using the original packaging wherever possible.
- Protecting the product against moisture and physical damage.
- Keeping the courier receipt and tracking details until the return is successfully processed.
Sahiba Fashion will not be responsible for products lost or damaged during customer-arranged return shipping where the issue is attributable to the courier or inadequate packaging.
12. Important Instructions for Damaged Products
If your order arrives damaged:
- Take clear photographs/videos of the package before opening it, where possible.
- Take photographs/videos of the product and visible damage immediately after opening.
- Keep the original packaging and shipping label.
- Contact us within 7 days of delivery.
- Include your order number in your communication.
These details may be required to verify and process your claim.
13. Return Shipping Address
For approved self-shipped returns, our team will provide the applicable return address and instructions.
Please do not send a return to an address without first receiving confirmation from Sahiba Fashion.
This helps us ensure that your return is correctly identified and processed.
14. Processing Time
Once the returned product reaches us, it will undergo a quality check.
Approved refunds or exchanges will be processed after successful verification.
The time required for the refund to appear in your account may vary depending on the payment method, payment gateway, bank, or financial institution.
15. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests may not be accepted once an order has been processed or dispatched.
For eligible cancellations after payment, refunds will be processed according to our applicable refund policy.
16. Fair Usage
Sahiba Fashion reserves the right to investigate unusual or repeated return activity.
Where we reasonably believe that the return or exchange process is being misused, including repeated fraudulent, abusive, or misleading claims, we may restrict or decline future return requests, subject to applicable law.
17. Important Notes
- Please inspect your order as soon as it is delivered.
- Keep the original packaging until you are satisfied with your purchase.
- Do not wear or use an item if you intend to request a return or exchange.
- Keep your order number and courier tracking information safely.
- For damaged products, photographs/videos may be required for verification.
- Return or exchange approval is subject to our quality-check process.
- Product availability may affect exchange options.
18. Customer Support
For any questions regarding returns or exchanges, please contact us:
Sahiba Fashion
Email: info@sahibafashion.com
Website: sahibafashion.com
Contact No.: 8690789509
Our customer support team will review your request and provide the applicable return or exchange instructions.
19. Policy Changes
Sahiba Fashion reserves the right to update or modify this Returns & Exchange Policy at any time.
The latest version published on our website will supersede previous versions.
Last Updated: September 2026