Overview
At Sahiba Fashion, customer satisfaction is important to us. We take great care in delivering quality products. However, if you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
A refund is applicable only if:
- The product received is damaged, defective, or incorrect
- The request is raised within 48 hours of delivery
- The product is unused, unworn, and in original packaging with tags intact
2. Non-Refundable Items
Refunds will not be provided for:
- Products damaged due to misuse or improper handling
- Items showing signs of wear or usage
- Customized or made-to-order products
- Accessories such as earrings or hair accessories (for hygiene reasons), unless damaged or defective
3. Refund Request Process
To request a refund:
- Contact us within 48 hours of receiving your order
- Share your order number, reason for refund, and clear photos or videos of the product
- Our team will review the request and respond within 2–3 business days
Sahiba Fashion reserves the right to approve or reject refund requests after inspection.
4. Refund Method
- Approved refunds will be processed to the original mode of payment
- Refunds may take 7–10 business days to reflect in your account, depending on your bank or payment provider
5. Shipping Charges
- Shipping charges are non-refundable
- If a return is approved, the customer may be responsible for return shipping unless the item was damaged or incorrect
6. Cancellations
- Orders can be cancelled before shipment only
- Once an order is shipped, cancellation is not possible
7. Contact Us
For refund-related queries, please reach out to us via the contact details mentioned on our website.